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Cat Eyes

Frequently Asked Questions

Your Questions, Answered

Do you offer work experience placements?

Do you offer payment plans?

All treatment is payment at the time here at Swanspool Vets. This can be via cash or card.

Yes - we will happily accommodate work experience for school students 16+. We also offer EMS placements for Vet students.

Please email your request to our head nurse -

Do I need to book an appointment?

Every client that visits the practice will be required to have a booked appointment. An appointment is even required for medication collections too to ensure this will be ready and waiting for you.

How do I make a complaint?

If you unfortunately have a complaint about the service that you received, please can you put your complaint in writing for the attention of the Practice Manager and this will be looked into for you. Alternatively please email and this will be passed to the appropriate person.

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